Shipping Policy
At WAINUP, we strive to provide our customers with reliable and efficient shipping services. Please review our shipping policy below:
Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
We offer various shipping options, including standard, expedited, and overnight shipping. Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: 3-5 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1-2 business days
International Shipping
We offer international shipping to most countries. Shipping charges for your order will be calculated and displayed at checkout. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@wainup.com with your name and order number, and we will look into it for you.
Shipping to P.O. Boxes
Please note that we do not ship to P.O. boxes. Please provide a physical address for shipping during the checkout process.
Damages
WAINUP is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Returns
Please refer to our Return and Refund Policy for detailed information on returns.
Contact Us
If you have any further questions regarding our shipping policy, please contact us at info@wainup.com or call us at 814-4WAINUP.